VM Vision S.r.l. has been operating in the field of hardware and software solutions for businesses for fifteen years. The Top Management of VM Vision S.r.l. has developed the following Quality Policy, which outlines the guidelines, in compliance with the requirements of the UNI EN ISO 9001:2015 standard, and the methods for achieving them.
The Top Management has established the following guidelines to achieve the quality of its products and services:
- Be a leading company in its market sector;
- Provide maximum customer satisfaction, meeting customer expectations and implicit and explicit needs, offering a range of high-quality products and services;
- Constantly seek continuous improvement by designing innovative software solutions and researching the market for new technologically advanced hardware solutions at competitive prices;
- Increase the organization’s knowledge of product quality aspects; The goal is to establish a “quality culture” within the organization, a set of values, shared beliefs, and norms that influence the mindset of organizational members regarding quality and customer needs;
- Promote technological innovation to design new, cutting-edge software solutions;
- Create a suitable working environment for organizational members that fosters well-being for all those who collaborate within the organization, fostering loyalty;
- Generate financial profit within the organization in order to have the financial resources necessary for the development and maintenance of the organization and the stated guidelines.
To achieve these objectives, VM Vision S.r.l. is committed to:
- Design and implement a Quality Management System within the organization that complies with the international standard UNI EN ISO 9001:2015, the reference standard for quality management aspects and commonly accepted in many countries; Certify the Quality Management System to demonstrate compliance with the voluntary standard, the ability to ensure the quality of the products and services provided, and compliance with customer needs and expectations;
- Define objectives for the Quality Management System in accordance with the actions the Organization has defined to address risks and opportunities arising from the context (social, economic, technological) in which it operates and the needs and expectations of stakeholders related to the Organization’s activities. The objectives will be communicated to stakeholders and monitored to ensure their achievement;
- Apply effective and efficient methods of communication, both internally and externally, for all information regarding quality and customer needs to maintain high levels of awareness and competence;
- Maintain a staff training program, updated according to company needs, the need for technological expertise due to the rapid evolution of the sector, and the knowledge and awareness needs of Organization members regarding Quality Management System procedures and processes;
Monitor customer satisfaction using tools that provide objective feedback on the extent to which customer needs and expectations have been met;
- Implement continuous improvement processes for the Organization and Quality Management System to increase effectiveness and efficiency and maintain high quality standards;
- Enhance the security and integrity of customer data and safeguard intellectual property and patents;
- Enhance customer analytics tools to improve and streamline production processes.
Turin, 12/29/2025
