VM Vision S.r.l. has been operating for fifteen years in the sector of creating hardware and software solutions for companies; the Top Management of VM Vision S.r.l. draws up the following Quality Policy which contains the guidelines, in compliance with the requirements of the UNI EN ISO 9001: 2015 standard and the methods for achieving them.
The Top Management sets the following guidelines in order to achieve the Quality of its products and services:
- Be a reference Company for its market sector;
- Provide maximum customer satisfaction, respecting customer expectations and implicit and explicit needs, offering a range of high-quality products and services;
- Constantly seek continuous improvement, designing innovative software solutions and researching the market for new technologically advanced hardware solutions at competitive prices;
- Increase the Organization’s know-out on product quality aspects; the aim is to root within the Organization a “culture of Quality” that is a set of values, common beliefs and shared norms that influence the mentality of the Organization’s members towards Quality and the needs of the Customer;
- Promote technological innovation in order to design new software solutions that are always cutting edge;
- Create a suitable working environment for the Organization’s members that creates well-being for all those who collaborate within the organization, creating loyalty;
- Create financial profit within the Organization in order to have the economic resources necessary for the development and maintenance of the Organization and the guidelines set out.
To achieve these objectives, VM Vision S.r.l. undertakes to:
- Design and implement within the Organization a Quality Management System compliant with the international standard UNI EN ISO 9001:2015, a reference standard for Quality management aspects and commonly accepted in many countries;
- Certify the Quality Management System in order to demonstrate its compliance with the voluntary standard, the ability to Ensure the Quality of the products and services provided and compliance with customer needs and expectations;
- Define objectives for the Quality Management System in accordance with the actions that the Organization has defined to address risks and opportunities arising from the context (social, economic, technological) in which it operates and from the needs and expectations of the interested parties (stakeholders) in the Organization’s activity; the objectives will be: communicated to the interested parties, monitored in order to verify their achievement;
- Apply effective and efficient methods of communication, external and internal, for all information regarding quality and customer needs in order to maintain high awareness and competence;
- Maintain a staff training plan, updated according to company needs, the need for technological know-how due to the rapid evolution of the sector and the need for knowledge and awareness of the Organization’s members on procedures and processes of the Quality Management System;
- Monitor Customer satisfaction through tools that allow obtaining objective feedback (feedback) on how much the Customer’s needs and expectations have been met;
- Adopt continuous improvement processes for the Organization’s processes and the Quality Management System in order to increase their effectiveness, efficiency and maintain high Quality standards.
Turin, 02/11/2023
