Assistance

Software and Hardware support for traceability.

One-to-One VM Vision assistance with a programmer capable of solving any problem in real time, on site or remotely.

Each Client has as a single point of contact the programmer who has followed the project since the beginning of the collaboration.

The programmer who takes charge of the project follows it from the preliminary stages until its completion. This is because only programmer analysts work in VM Vision.

Each programmer usually works at the Clinet’s production site, in close contact with the company’s IT Manager and the technicians who manage the Company’s systems.

Thanks to this type of approach, the VM Vision programmer, while remaining an external consultant, becomes, where required, the company contact in relations, for example, with hardware manufacturers and software houses that already operate at the Client’s site.

PRODUCTS AND SERVICES

VM Vision offers a wide range of products and services:

  • PLCs built and programmed internally
  • Hardware selection consultancy
  • management of the relationship with hardware manufacturers
  • drafting of specifications and documentation for negotiations with hardware manufacturers
  • management of the relationship with the Customer’s or machine manufacturers’ electricians
  • modernization and/or software installation interventions on obsolete machines
  • remote post-sales assistance on hardware
  • assistance on consumables

Client’s considerations

“VM Vision offers a highly professional service at decidedly competitive costs. I really appreciated the fact that they supported me and assisted me in the growth of my company, acting gradually and respecting our times.”

Davide Salerni , GASTRONOMIA PRIMAVERA

“I really appreciate the assistance they provide us when we need it and their real willingness to intervene promptly to safeguard our company’s activity.”

Valentina Arzilli, LA PERLA di Torino

“With VM Vision we don’t ask “it can be done” but “we need to” because we already know that the question is solved in an optimal, high-performance and very satisfying way.”

Vittorio Stuffo, SIRCOLOR